The client is responsible for checking all artwork, spelling, colours, placement, sizing, quantities and delivery details before approving a quote, invoice, mock-up, sample or production file.

Low-resolution, incorrect, incomplete or non-print-ready artwork may affect the final result. Shirtshapers is not responsible for errors that were supplied or approved by the client, subject to the Australian Consumer Law.

Goods will be delivered to the specific location agreed for the order. Risk in the goods remains with Shirtshapers until the goods are delivered to that agreed location.

Once delivered to that location, risk transfers to the client. After delivery, Shirtshapers is not responsible for loss, theft, misplacement or internal handling issues, except where liability cannot be excluded by law or the issue was caused by Shirtshapers.

Proof may include tracking status, delivery scan, signature, photo, GPS record or carrier confirmation.

Production and delivery timeframes are estimates unless Shirtshapers confirms a guaranteed deadline in writing.

Once goods are handed to a courier, freight provider, airline, port, customs authority or delivery provider, delays caused by those third parties are outside Shirtshapers’ control, except where liability cannot be excluded by law.

Our website, forms and services must only be used for lawful purposes. You must not misuse our content, systems, order forms, designs or services, or provide false or misleading order information.

We may suspend or refuse services if there are unpaid amounts, suspected IP issues, unlawful content, false information, misuse of our services, or legal, payment, production or safety risks. Where practical, we will give written notice.

We may update these Terms from time to time. Updated Terms apply to future website use, quotes, invoices, orders and services.

For confirmed orders, the terms attached to or linked in the relevant quote, invoice or order confirmation apply unless agreed otherwise in writing.

Payment is received only when cleared funds are available in Shirtshapers’ nominated account or confirmed by our approved payment platform. Bank screenshots, remittance slips, pending transfers, and purchase orders do not constitute received payment.

Goods may be withheld until final cleared payment is received unless Shirtshapers agrees otherwise in writing. Once final cleared payment has been received, title to the goods transfers to the client who paid for them.

Once goods are delivered to the nominated address and proof of delivery is available, Shirtshapers is not responsible for loss, theft, misplacement or internal handling issues after delivery, except where liability cannot be excluded by law.

Once production has started or materials have been ordered, cancellations, reductions or refunds may be limited because the goods are custom-made.

The client remains responsible for costs already incurred, materials ordered, supplier commitments, work completed, freight and other order-specific costs, subject to the Australian Consumer Law.

If you approve a quote, invoice, artwork, sample or order on behalf of a business, club, charity, school, university club, gym or organisation, you confirm that you have authority to bind that organisation to the order and applicable Commercial Terms.

Shirtshapers may rely on approvals, instructions and payments received from the nominated contact person or authorised representative.

Fault claims for visible issues must be submitted in writing within 7 business days after receiving the goods, with clear evidence including photos or videos, affected quantities, order details, packaging photos, and delivery information.

Goods subject to a claim must not be worn, washed, altered, sold, distributed, relabeled, or used before assessment. This does not limit rights under the Australian Consumer Law.

Shirtshapers may refuse, pause or cancel an order if it involves suspected unlawful content, intellectual property infringement, offensive material, unsafe instructions, misleading information, reputational risk, supplier restriction or breach of these Terms.

Where practical, Shirtshapers will give written notice before refusing or cancelling work.

Shirtshapers owns its website content, systems, templates, photos, videos and production materials unless agreed otherwise in writing. Client-supplied logos, artwork, trademarks and brand materials remain owned by the client or relevant rights holder.

By supplying them, you confirm you have permission for Shirtshapers and its production partners to use them for the order.

You agree to indemnify Shirtshapers and its production partnersagainst any third-party claim, loss, damage, cost or reasonablelegal expense arising from an allegation that the suppliedmaterials infringe another person's intellectual property or otherrights, to the extent caused by those supplied materials.

Custom orders are made based on the approved quote, invoice, artwork, mock-ups, samples, size charts and specifications. By paying, approving, or instructing Shirtshapers to proceed, you accept the order details and applicable Commercial Terms.

Once production starts, changes, cancellations or refunds may be limited because the goods are custom-made, subject to the Australian Consumer Law.

To the maximum extent permitted by law, Shirtshapers’ liability is limited to the amount paid for the affected order, or the repair, replacement, resupply, refund or cost of resupply of the affected goods or services.

We are not liable for indirect loss, lost profit, event cancellation, business interruption, or reputational loss, except where liability cannot be excluded by law.

These Terms are governed by the laws of Queensland, Australia and applicable Commonwealth laws.

Both parties agree to first try to resolve disputes in good faith before escalation, unless urgent legal action is required.

These Terms are governed by the laws of Queensland, AustralCustom-made apparel may have minor variations in colour, measurements, fabric feel, print or embroidery placement, stitching, shrinkage and batch finish.

Approved samples, mock-ups and specifications are used as the production reference, but final bulk goods may not be identical unit-by-unit.Variations within accepted production tolerances are not treated as faults, subject to the Australian Consumer Law.ia and applicable Commonwealth laws.

Both parties agree to first try to resolve disputes in good faith before escalation, unless urgent legal action is required.

Clients and end users must follow the care instructions provided with the goods, including washing, drying and handling instructions.

Shirtshapers is not responsible for damage, shrinkage, colour change, print damage or garment issues caused by incorrect washing, drying, ironing, storage, alteration or misuse, except where liability cannot be excluded by law.